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Warranty Period
- All warranty period commences on the day installation is completed.
- Reel motor*: 5 years
- All other parts: 2 Years
- *Reel Motor is defined as the component which perform the elevation work of the system.
- How to view your product warranty date:
- Login to My Account
- After logging in, click on Orders
- Look for the product you wish to check and click view.
- Your warranty date will be stated on the page.
- If you do not see your warranty date, please do not hesitate to call us at 8839-8638 or 8511-1187 for assistance.
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Warranty Registration
- We will register every unit purchase from MENSCH on your behalf.However, we strongly encourage you to keep a copy of the receipt for your own reference.
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Lead time for installation
- Upon receiving your order, MENSCH will contact you to arrange for the earliest convenient date and time for installation, usually within 3 to 5 days.
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Removal of old laundry system
- We include FREE removal & disposal of old laundry rack with any purchase of MENSCH laundry systems.
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Electrical Connection
- The standard installation procedure in MENSCH is to connect to the lighting electrical point within the same location.
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Special Installation Requirement
- Installation on false ceiling:
Additional $130 - Special Routing for electrical tapping:
Additional $25-$50 depending on distance of electrical tapping source. - If you are unsure if your current laundry area is ready for MENSCH, we offer you a free on-site consultation and advise to ready your area for our laundry systems.
- Installation on false ceiling:
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Will the heater damage the clothing?
- Our heaters are designed to operate at 40 °C and has an auto cut-off after 90 minutes.
- It is the optimal temperature for cloth drying without damaging any fine fabric.
If you have a question not found in this FAQ, please send it to us here.