1. Warranty Period

    • All warranty period commences on the day installation is completed.
    • Reel motor*: 5 years
    • All other parts: 2 Years
    • *Reel Motor is defined as the component which perform the elevation work of the system.

    • How to view your product warranty date:
      1. Login to My Account
      2. After logging in, click on Orders
      3. Look for the product you wish to check and click view.
      4. Your warranty date will be stated on the page.
      5. If you do not see your warranty date, please do not hesitate to call us at 8839-8638 or 8511-1187 for assistance.

  2. Warranty Registration

    • We will register every unit purchase from MENSCH on your behalf.However, we strongly encourage you to keep a copy of the receipt for your own reference.
  3. Lead time for installation

    • Upon receiving your order, MENSCH will contact you to arrange for the earliest convenient date and time for installation, usually within 3 to 5 days.
  4. Removal of old laundry system

    • We include FREE removal & disposal of old laundry rack with any purchase of MENSCH laundry systems.
  5. Electrical Connection

    • The standard installation procedure in MENSCH is to connect to the lighting electrical point within the same location.
  6. Special Installation Requirement

    • Installation on false ceiling:
      Additional $130
    • Special Routing for electrical tapping:
      Additional $25-$50 depending on distance of electrical tapping source.
    • If you are unsure if your current laundry area is ready for MENSCH, we offer you a free on-site consultation and advise to ready your area for our laundry systems.
  7. Will the heater damage the clothing?

    1. Our heaters are designed to operate at 40 °C and has an auto cut-off after 90 minutes.
    2. It is the optimal temperature for cloth drying without damaging any fine fabric.

If you have a question not found in this FAQ, please send it to us here.